Publication date: 05 September 2017
We know how important the first student loan payment is for students who have rent to pay, books to buy and Freshers’ week to budget for. Help your students by sharing our top tips for getting paid on time. Students need to have:
• submitted their application and sent all the evidence we’ve asked for
• given us their up to date bank details
• signed and returned their declaration form
• registered at uni or college
• allowed a few working days for their money to be paid into their bank account
Our Getting Paid film explains what steps they need to take to get their money. It can be shared on your website and social media channels to make sure students know what they need to do:
Students who haven’t got their money
Most students will get their money on their scheduled payment date, but some banks will take longer to clear funds. If it’s not there on this date, they should contact their bank, who should know when their money will clear.
If their loan payment is showing as blocked on their online account, this may mean that we are confirming their National Insurance number with the Department for Work and Pensions. The block will automatically be removed when their National Insurance number is confirmed. This can take up to two weeks.
Ask SFE online
If your students have any questions about getting their first payment, our experts are available online Monday - Friday 9am-5pm and Saturday 9am-4pm to answer their questions. They can:
- tweet us @SF_England
- post their question on Facebook/SFEngland, or
- ask us in our student finance zone forum