Contact us

We’re here to answer your questions about student finance.

The following contact methods are intended for student finance practitioners only. These should not be shared with students or their family members.


If a student, or anyone calling on behalf of a student, wants to discuss any detail about their student finance account - they should contact us on the Student Finance England helpline.


We can’t give anyone account specific information without the consent of the account holder, find out more about our 'Consent to Share' process before you call.


Further information about call charges can be found on GOV.UK


Practitioners' helpline

For detailed information about policy, regulations or for help with more complex assessment, eligibility or circumstantial questions.



Telephone: 0300 100 0618

Lines are open Monday to Friday, 10am to 4pm.


Disabled Students’ Allowances Response Team

For partners such as education institutions, needs assessment centres and support providers, who have questions specific to Disabled Students' Allowances.


Telephone: 01325 215 194

Lines are open Monday to Friday, 9:30am to 4:30pm.


Funding Information Partners Account Managers

Our Funding Information Account Managers provide face-to-face information and support for student finance practitioners across England and Wales.


Contact directory for education providers

A full list of the Student Loans Company contact points that are available to education providers and student finance practitioners.

Download our contact directory for education providers (PDF - 446KB)