Funding Information Services, Account Managers

The FIS Account Managers are the SLC experts for student finance IAG, and work with careers advisors, outreach and recruitment staff, and other IAG professionals to incorporate student finance into further, higher and postgraduate, delivering Matrix Standard accredited student funding information and support.

The team publish a monthly bulletin highlighting current news, updates and hot topics from across the sector.

Read our latest bulletin in Exchange.


What we do

We provide face-to-face training which includes student finance briefings and updates to institutions, networks and groups, and referrals to our suite of online resources and supporting materials.


Our reference leaflet collects some of our key resources, for each step of the student finance journey. Available for you to download and print.

Download Student Finance Resources, from Research to Repay (PDF - 1.6MB).


We strive to ensure accuracy, confidence and consistency across the education sector.

We also provide the latest information on future policy developments, eligibility and entitlement guidance and all aspects of the end-to-end journey, from application through payment to repayment.

We’ll work with you to:

  • give accurate advice
  • support marketing and recruitment activities
  • offer quality assurance on partner resources
  • act as a point of contact for queries about student finance products and services

Our goal is to enable you to help students and learners to make informed decisions about the funding which is available.

What we cover

Guidance and information about student finance products and services offered by Student Finance England across:

  • further education
  • higher education
  • postgraduate education

Guidance and information about student finance products and services offered by Student Finance Wales across:

  • higher education
  • postgraduate education

Who can use our service?

Any professional partners involved in supporting prospective and/or current students and learners.

This can include staff in various roles within higher education and further education including:

  • Marketing
  • Outreach
  • Recruitment or Education Liaison
  • Widening Participation
  • Admissions
  • Welfare and Wellbeing services

We also work with careers advice teams and partner organisations such as local authorities, charities/ trusts, and teams who support children in care.

Help us improve

We constantly want to improve our service. Help us improve by giving us your feedback.

How to get in touch

Contact your regional Account Manager:


Stephen Jones

Account Manager for: North West England and North Wales.

Telephone: 07795 603 573



Kevin McMullan

Account Manager for: North East England, Lancashire and Cumbria, Yorkshire and Humberside.

Telephone: 07917 554 295



Ben Rutter

Account Manager for: North London and surrounding areas, East of England.

Telephone: 07554 458 871



Charmaine Valente

Account Manager for: South East England.

Telephone: 07774 281355



Ahmar Ehsan

Account Manager for: East Midlands, West Midlands.

Telephone: 07824 451 781



Stacey-May Fox

Account Manager for: South West England and South Wales.

Telephone:07815 602225



Phil Lynes

Funding Information Account Manager for West Wales

Phil works with schools and partners throughout Wales. As a fluent Welsh speaker he is happy to assist schools, colleges and organisations who prefer to communicate in the Welsh language.

Mobile: 07966 901397



Rhian Jones

Funding Information Account Manager for East Wales

Mobile: 07796 440153



Lesley McDowell

Account Manager for National Partners

If you are a national partner and would like to discuss working together, please contact the Funding Information Services Manager

Telephone: 07584 275 537



Please contact the team with general enquiries or if you are unsure which Account Manager works in your area.


Representatives from national organisations

If you represent a national organisation please contact SLC Partner Services, at