We’re here to answer your questions about student finance.
Student helplines
If a student, or anyone calling on behalf of a student, wants to discuss any detail about their student finance account - they should contact us on the following helplines.
Undergraduate queries
Telephone: 0300 100 0607
Monday to Friday, 8am to 8pm
Saturday, 9am to 4pm
Further Education queries
Telephone: 0300 100 0619
Monday to Friday, 8am to 8pm
Saturday, 9am to 4pm
Postgraduate queries
Telephone: 0300 100 0031
Monday to Friday, 8am to 8pm
Saturday, 9am to 4pm
If you have a customer reference number, have it with you when you call. We can’t give anyone account specific information without the consent of the account holder, find out more about our 'Consent to Share' process before you call.
Further information about call charges is available on GOV.UK
Practitioner helplines
The following contact methods are intended for student finance practitioners only. These should not be shared with students or their family members.
Regulation and Policy Practitioners' helpline
For detailed information regarding policy, regulations, administration of the Courses Management Service, or for help with more complex queries, eligibility or circumstantial questions.
Email: ssin_queries@slc.co.uk
Telephone: 0300 100 0618 (Option 1)
Monday to Friday, 10am to 4pm
Closed on bank holidays
Consent to Share Practitioners' helpline
For partners such as education providers, student advisors and other third-party representatives who hold Consent to Share and have questions specific to a student's account.
We can’t give anyone account specific information without the consent of the account holder, find out more about our 'Consent to Share' process before you call.
Telephone: 0300 100 0618 (Option 2)
Monday to Friday, 8am to 8pm
Closed on bank holidays
Disabled Students' Allowance Response Team
For partners such as education institutions, needs assessment centres and support providers, who have questions specific to Disabled Students' Allowance.
Telephone: 01325 215 194
Monday to Friday, 9:30am to 4:30pm
Closed on bank holidays
Funding Information Partners Account Managers
Our Funding Information Account Managers provide face-to-face information and support for student finance practitioners across England and Wales.
Contact directory for education providers
A full list of the Student Loans Company contact points that are available to education providers and student finance practitioners.
Download our contact directory for education providers (PDF - 446KB)